1) Your VIP lost his pants?
The Story of the Traveling Pants
Early on a Sunday morning in Auckland, New Zealand, I watched a woman from our group make a hasty exit from the hotel. She was clearly on a mission. She returned a short time later to ask, “Where can I find a store that’s open?” I advised her that nothing but a convenience store would be open for business. “What is it you’re looking for?”
“What is it you’re looking for?”
“Pants.”
“Excuse me?”
“I need to buy some pants for my husband. While he was in the shower I packed our suitcases for the bag pull. My husband had laid his pants out on the bed, but I packed them. They’ve collected our luggage, and my husband has no pants!”
She added, “He’s ready to kill me!”
I’ve had to deal with lots of crises, but this was a new one! I began to picture men in the group with a similar physique who might have clothes packed in a carry-on bag, but she warned me, “Nobody in the group can know about this. He would be too embarrassed.”
Hmmm. The clock was ticking. Participants gathered in the lobby. Motorcoaches were standing by. We had a plane to catch.
I contacted the Manager on Duty and was waiting for his response. My mind raced to think of other Sunday-morning solutions. I brainstormed with the Concierge, “What about golf courses with pro shops? Are there shops at the airport? Any health clubs nearby?”
I spotted a man with a trench coat. “Hmmm,” I thought. “That coat just might be our last resort.”
I suppressed a smile and chose not to share that idea with the wife as she was definitely NOT in a humorous mood.
Finally, the Duty Manager appeared. The GM, who resided in the hotel, had loaned a pair of black slacks that just might fit. The grateful wife rushed to the elevator with the pants.
Minutes later they appeared. She, looking flushed and relieved. He, dashing and debonair, as always. The pants fit him perfectly.
I confess to being just a wee bit disappointed … the trench coat scene at airport security would have been amusing!
2) A supplier went bankrupt?
No Travel Mistrial
In October of 2001, a group from the International Academy of Trial Judges planned to take a Mississippi riverboat cruise from Memphis to New Orleans. Shortly after that ill-fated day of September 11, and just ten days before sailing, the cruise line abruptly ceased operations and filed for bankruptcy.
Fortunately, we had “insider” information from a well-placed industry source who tipped us off about the impending bankruptcy. With the help of our banker, we successfully reversed our final payment bank draft before the funds were transferred to the cruise company’s account. If we hadn’t been alerted to the imminent collapse, our clients’ monies would have been lost.
One crisis diverted. However, we had a group of customers with non-refundable air tickets who still wanted to travel. We worked triple-time to design a substitute itinerary. We chartered a luxury bus and reserved deluxe accommodations at beautiful antebellum mansions on the Mississippi River – along the same route the riverboat would have followed.
Our insider connections, resourcefulness and expertise saved their money and their travel plans!
3) If you want something you can’t afford?
Finding a way “how” when the client wants "wow!"
Our client wanted a venue that was out of the ordinary - something that would provide the "wow" factor for his upcoming program in Nashville.
During the site inspection we saw many interesting locations, but none had the impact our client was looking for. Until we found an authentic, classic riverboat. Large and luxurious, it would be a spectacular treat for our group of 135. It was impressive and historic. It was perfect!
And …. it was expensive. It was almost always booked.
But instead of giving up, we gave chase.
We learned that the boat was owned by a local hotel and discovered that there were certain days when the paddlewheeler was available.
We suggested that our client modify the program dates in order to use the boat on a day when it would otherwise be idle. Then we successfully negotiated everything to fit the budget. The final program featured casino games, an auctioneer, a Dixieland band and a very happy client. He got his WOW – and a standing ovation.
And this is what we do:
Motivational Incentive Programs to inspire and reward
Successful, flawless Corporate Meetings
Impactful Association Conferences that keep them coming back
“WOW” travel experiences to the Wonders of the World